Contact
Talk to the SodaBurn support desk
One desk, in one time zone, staffed by people who can see your order. Replies come within one business day and usually the same afternoon.
Direct lines
- General support: [email protected]
- Orders, returns and refunds: [email protected]
- Telephone: +1 (517) 372-4180
- Hours: Monday to Friday, 8:00am to 4:30pm Eastern
Postal address
Grand River Botanicals, LLC
215 South Washington Square, Suite 210
Lansing, MI 48933
United States
Returns need a reference number before they are sent. Ask the orders desk first, or your parcel arrives without a name to match it to.
What we will never ask
Nobody from SodaBurn support will ask for your full card number, your CVV or a password, by email, by text or on the phone. Payment happens once, on the encrypted checkout page, and never again afterwards. A message asking for card details is not from this desk, whatever the sender name says. The authorized contact addresses are the two published above, both on this domain.
Send a message
This form opens your own email client. Nothing is stored on this portal, and no card details should ever be typed into it.
Order, delivery and refund questions
Payment and shipping for SodaBurn are handled by the authorized checkout and fulfilment partner, which is why a charge on your statement may carry their descriptor rather than the word SodaBurn. Delivery windows sit on the shipping page, refund steps on the guarantee page. This desk is also the authorized contact channel referred to in step four of the source check.